When I have problem with Mollom, what information should I provide in my service ticket?

By using the contact form on Mollom.com, you can submit a trouble ticket for our support team. Please try to provide as much information as you think may be relevant to your particular situation. Note that you can also use this form for information about pricing/sales information, or if you have trouble logging into the Mollom.com website.

For technical support requests, it is very important that you provide us with with:

• the name and version of the CMS platform hosting your Mollom plugin
• the version of your Mollom plugin
• the name of your website, or in some cases, your Mollom public key
• and any debug information that may have appeared in the logs of your CMS about the issue. In particular, in some of the very latest Drupal plugins on the Drupal CMS, there is a "Mollom session ID" that is very helpful to us as we investigate service related issues. (If the Mollom session ID is not shown on your Drupal logs, upgrade to the latest module. In this module, the session ID is printed at the bottom of the watchdog entry starting with "Ham:", "Spam:" or "Unsure:".

Depending on your particular issue, our support technicians may ask additional questions (such as your version of PHP on your server, whether you can make outbound HTTP requests using PHP, etc).