We contacted the Mollom servers to verify your keys: your keys do not exist.....

StarfOx, can you tell me the URL of your website? Given that, I can try to see what is going on. Other people don't seem to have this problem so it might be unique to your setup.

Submitted by Dries on May 2, 2008 - 05:56.

Same issue

Also on Drupal 6.x. URL is currently http://www.oplin.org/drupal. Any thoughts?

Submitted by oplin on June 17, 2008 - 15:19.

same here, Drupal 5

Exact same problem here, with a Drupal 5 site.

Originally the keys were accepted, not sure when it got into this state.

Also, the error messages shown on the Mollom page (admin/settings/mollom) are very confusing, at least the first one:
"The spam filter that is installed on this site is currently not available. Per the site's policy, we are unable to accept new submissions until that problem is resolved. Please try resubmitting the form in a couple minutes."
- which spam filter? is that Mollom?
- which site policy?
- what form has to be re-submitted?
(funny enough, I can see this error on the top of the page right here, after preview)

The site I have problems with is: http://www.64funsolutions.ca/

When suggesting to check the keys at the mollom site, I would say you should provide this link: http://mollom.com/key-manager and not http://mollom.com/user

Thanks,
Marius

Submitted by mariuss on July 1, 2008 - 18:40.

one more

Also getting a similar error on another site: http://marius.scurtescu.com/

The spam filter that is installed on this site is currently not available. Per the site's policy, we are unable to accept new submissions until that problem is resolved. Please try resubmitting the form in a couple minutes.
We contacted the Mollom servers to verify your keys: 1 (ERROR)

Mollom seems to be down, can someone confirm this?

Submitted by mariuss on July 1, 2008 - 18:49.

What is the status of this

What is the status of this issue? I see activity of both http://www.64funsolutions.ca/ and http://marius.scurtescu.com/ in the log files, so these sites should be fine. I looked up http://www.oplin.org, and it is in the database so you should be able to use Mollom, but I didn't see recent activity in the logs.

Submitted by Benjamin on July 3, 2008 - 21:10.

Still the same. Mollom on

Still the same. Mollom on these two sites came back for a while the other day, but it is back to the broken state now.

On both sites I can see this error on the Mollom settings page: "We contacted the Mollom servers to verify your keys: 1 (ERROR)"

Submitted by mariuss on July 3, 2008 - 22:05.

Could you have a look at your

Could you have a look at your watchdog and see if there is extra debug information available there. It can be found here http://marius.scurtescu.com/admin/logs/watchdog

Submitted by Benjamin on July 3, 2008 - 22:30.

watchdog entries

I can see always two entries next to each other:

Location http://marius.scurtescu.com/admin/settings/mollom Message No Mollom servers could be reached or all servers returned an error -- the server list was emptied. Severity error

and

Location http://marius.scurtescu.com/admin/settings/mollom Message Mollom was unavailable (error: -1 - 1) Severity error

Submitted by mariuss on July 4, 2008 - 02:27.

networking issues

Just realized that the server that hosts my Drupal sites has networking issues, it cannot resolve host names. That would explain the problems I am experiencing.

Sorry, for this, I should have checked sooner.

Thanks for the help,
Marius

Submitted by mariuss on July 4, 2008 - 02:53.

Same here for a couple of weeks

I have problems with two sites on shared hosting:
www.teinstituut.nl (drupal 5)
www.letterling.nl (drupal 5)

At first I got the long message.
"The spam filter that is installed on this site is currently not available. Per the site's policy, we are unable to accept new submissions until that problem is resolved. Please try resubmitting the form in a couple minutes."

But usually I see this:
"We contacted the Mollom servers to verify your keys: 111 connection refused (ERROR)"

It is a persistent problem and the nasty bit is that people can't send mail using the contact form unless I leave the site totally unprotected.

Submitted by varkenshand on July 9, 2008 - 11:24.

(About) the same issue here...

On http://bruco.110mb.com (Drupal 5.3; Mollum 5.x-1.5; PHP 5.1.6), I've just installed and configured Mollum. Whenever I mess around with the admin settings and/or post a comment as an anonymous user, I get this:

* The spam filter that is installed on this site is currently not available. Per the site's policy, we are unable to accept new submissions until that problem is resolved. Please try resubmitting the form in a couple minutes.

* We contacted the Mollom servers to verify your keys: 138074892 (ERROR)

Watchdog entries:

* No Mollom servers could be reached or all servers returned an error -- the server list was emptied.

* Mollom was unavailable (error: -138074892 - 138074892)

Submitted by Bruco on September 23, 2008 - 12:32.

And it goes on: * Error

And it goes on:

* Error @errno: %server - %message - mollom.getServerList
* Mollom was unavailable (error: -139032532 - 139032532)
* No Mollom servers could be reached or all servers returned an error -- the server list was emptied.

Submitted by Bruco on September 24, 2008 - 17:40.

fsockopen() ?

I've checked with my host's support forum. It appears that by default fsockopen() is not enabled. Could that explain why Mollom thus far fails?

Submitted by Bruco on September 24, 2008 - 21:17.

Yep!

Apparently, it does. My host just enabled fsockopen() and I get this message:

* We contacted the Mollom servers to verify your keys: the Mollom services are operating correctly. We are now blocking spam.

:-) I'm curious to see Mollom in action!

BTW, it might be a good idea to include the fsockopen() requirement in the FAQ/documentation.

Submitted by Bruco on September 25, 2008 - 12:56.

The Mollom module for Drupal

The Mollom module for Drupal uses the drupal_http_request() function in Drupal core. drupal_http_request() uses fsockopen(). You'll want to have fsockopen() enabled for Drupal to work in general, not just for Mollom.

Submitted by Dries on September 26, 2008 - 18:50.